Hekman Furniture is an American furniture company that manufacturers quality pieces of furniture from dining tables, chairs, settees, benches, and upholstery.
The company has been in operation for over 90 years, and it is considered a leader in the furniture sector.
Their furniture is made of fine wood such as oak, so their prices are high. So you may be wondering, is Hekman Furniture good quality?
Hekman Furniture does not compromise on quality for a quick profit, so you can be sure that any piece of furniture you buy will last you for a very long term. Their creations are sturdy durable, with a beautiful design.
From reviews, you will find that most of their customers attest to their purchases lasting for more than 20 years. Therefore, you are assured that you are making a worthy investment when buying Hekman furniture.
Although their customers have nothing but praises for them, you won’t lack one or two who wasn’t satisfied with their services and products.
The good thing is Hekman takes their customer’s feedback seriously and acts on it promptly. So you will never find many complaints, if any, about Hekman Furniture.
All said and done, let’s look at what their customers have to say.
Common Complaints about Hekman Furniture
Hekman deals with high-end furniture items, so their customers expect them to be of the best quality when buying furniture. That’s why it’s hard to find any complaints because they deliver top-notch products and services.
Although we have nothing but good things about Hekman Furniture, one customer was slightly dissatisfied with their table lamp purchase.
Although the table was made of sturdy wood, the underside of the drawer was made of cardboard which was attached using staples.
This was a disappointment because he expected it to be 100% wood, as they advertise. We hope it was rectified as no other customer complained of the same.
Sale Discount Not Extended After Purchase
Furniture stores have discount sales from time to time to increase profit and attract potential customers. The various outlets selling Hekman Furniture also hold discount sales from time to time.
In this instance, a customer bought a table lamp and chairs, and before receiving them, the company offered a new price since they were on discount sale.
Within the same time, the company had another promotion. When the customer requested it be extended to him, the company told him that he was not qualified because his price was already adjusted during the first sale.
Although he was satisfied with his purchase, delivery, and customer support, he was denied the second discount, making him unhappy, hence his 4/5 rating score.
With that said, it’s pretty clear to see that Hekman Furniture customers only have good things to say about their products and services. These include
Reasons Why You Should BUY Hekman Furniture
High-Grade Furniture Items
Hekman deals with high-end products, so their furniture is made of wood such as oak. The company has an elite team of designers with a high creativity level and is up to date with the changing trends in the furniture sector.
For instance, if you look at their Wexford collection, you will find that it combines traditional, transitional, and casual design all in one, giving you an exceptional product that would look divine in any home.
So you can expect that your dream furniture will be available at Hekman Furniture.
Hekman Furniture pieces are made of the best wood, such as oak. So you can expect their durability to be exceptional. This is because they cannot be easily broken and last long.
Most customers have had their furniture items for more than 20 years, meaning that it gives you value for money.
Hekman Furniture has an outstanding selection of household items, from dining chairs, coffee tables, dressers, end tables, and entertainment consoles.
It’s considered an interior décor dream store as they present you with unique pieces that give your room elegance and sophistication.
The upside is they have qualified stores assistants who will help you and explain the function of each piece. So hop in one of their outlets, and you will come out a happy customer.
Excellent Customer Support
Hekman has an excellent customer service team, from in-store to online. They have outstanding knowledge and patience enough to answer all your questions.
Tips to Use When Buying Hekman Furniture
When buying something, be it clothes, furniture, or even going to a restaurant, we must check if that place sells quality. And unlike before, where people relied on word of mouth or trusting gut instinct, now we have the internet, which makes everything easier.
However, while doing your research, keep in mind that people’s experience, good or bad, doesn’t mean yours will be the same.
So always have an open mind when shopping. Fortunately, Hekman Furniture does not have many bad reviews, so you can be sure that your shopping will be pleasant.
With that said, it’s better to be safe than sorry, so use the following tips when buying Hekman Furniture
Do your Research
When buying products, you must do your research to ensure that you are buying quality products.
The first thing most people do is check the company’s website reviews. This will give you an insight into how customers felt about the said products.
You can also check other reviews like Yelp, PissedConsumer, and Amazon.
Take a notch and check what bloggers and social media users say about the company and its products. Look for interior designers; you might also see a thing they recommend which would fit well with the theme you are going for.
All in all, never buy anything without doing your research.
Although Hekman Furnitures have no issues with their furniture pieces, there is always a first time for everything.
Therefore, make sure to check for the quality of the product before buying. Please specify what you want and ensure it’s what you get.
Warranty is a special service that most companies extend to their customers to guarantee they can exchange or have the company fix it if something happens within the stated period.
All their products except fabrics, vinyl, and other textile materials are warranted to be free from defects in material and artistry for ten years.
However, this warranty does not cover intentional damage, alteration, climatic damage, and normal wear and tear.
Ensure you are well-informed by checking the Hekman contract covering their warranty stipulation.
Although Hekman is perfect in all areas, anything can happen. So, to be on the safe side, arrange your own delivery or be present when the furniture is being packed and loaded.
This will allow you to confirm that what’s loaded is what you ordered and at the same time check the furniture pieces’ quality.
Hekman Furniture is a family-owned business, and it is part of the Howard Miller Family of Companies.
The company is recognized as a leader in the furniture industry and has been operating for 95 years. This is a testament that Hekman Furniture products and services are of the highest quality.
As a customer, your dream is to buy furniture that will be durable and fit in well with your house’s overall design. Hekman Furniture gives you just that.
Furniture items from Hekman are unrivaled in the furniture sector from their material used, craft, style, and design.
Their customer support and aftersales services are also the best as you’ll never find any complaints.