There is no doubt that Canyon is among the most reputable brands on the market, thanks to some extraordinary features. However, some customers have highlighted a few challenges related to the brand.
For instance, some frustrated customers canceled their orders after a delay in delivery. Other customers have pointed out that the company doesn’t offer a warranty on the bottom bracket.
There are also cases of the bikes staying on the shelves for longer periods leading to them acquiring dust.
All in all, Canyon is still a good brand worth your money.
Here, we consider some of the problems associated with Canyon bikes.
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1. Poor Customer Support
There is no denying that some aspects of canyon bikes stand out from the rest. However, there are a few challenges that you might face when you purchase the bike.
Several reviewers have complained about the poor customer service. One customer specifically raised an issue with being supplied with a bike that didn’t pass the quality control tests.
Also, customer support doesn’t offer consistent advice. For instance, a customer bought a bike and decided to return it due to some problems. One support representative promised a refund within a few days, while the other claimed it was a misunderstanding.
In some cases, each email reply is handled by different support agents. To make matters worse, some customers complain about their emails being ignored.
If customer support is your top priority, buying canyon bikes is likely to disappoint you.
2. Frame Related Problems
Many customers have complained about frame-related challenges after buying a canyon bike. This appears to be due to manufacturing errors that never seem to be addressed even with the design and development of newer models.
Even though we understand that some degree of error occurs during manufacturing and that you might encounter holes being drilled improperly in the wrong position, this should be identified during quality assurance.
Any problems on the frame imply that the hanger is positioned wrongly and the mech can’t function well. Such a fault renters your canyon bike completely useless.
The problem is further escalated by unresponsive customer support. Any attempt to report such issues won’t be addressed.
Even if you end up receiving a replacement, there is still a high chance of having similar problems.
3. Seatpost Concerns
On several occasions, Canyon has received complaints from different customers relating to the Seatpost, especially with the 2021 Aeroad model.
Customers who have used canyon bikes for a long time or have had a ride for at least 200 km have reported damage to the Seatpost. This issue is mainly attributed to having too much flex at the Seatpost.
It’s experienced more by heavier riders compared to lighter ones.
This prompted the company to respond with redesigns. For instance, the newer Aerod comes with a redesigned Seatpost that employs a truncated design where the lower half is significantly thinner.
4. Wear and Tear
The lifespan of a bicycle is approximately 5-years. However, this is far more than some canyon bike owners reported.
For instance, some reviewers have pointed out that their bikes started showing signs of tear and wear about 3-years after purchase.
There are reported cases where the top cap on the bike’s pivot starts to wear down about nine months after purchase. The paint might also start to fade after some time. This will greatly reduce the durability of the bike.
However, this doesn’t mean there are no likable features about canyon bikes.
5. Delayed Deliveries
According to the company, you’ll get your bike delivered to your doorstep at least five days after making an order.
However, this is not always the case. Some customers have shown dissatisfaction with how the deliveries are made. Some have pointed out that they experienced delayed deliveries going into months.
Even with delayed deliveries, there was no communication from support to notify them of changes.
How To Maintain Your Canyon Bike?
Even though your canyon bike might have problems that reduce its durability, there are maintenance practices to improve its longevity and performance. Let’s consider them below:
Inspecting The Bike
The best way to notice some common problems and resolve them is to inspect your bike. Without a proper inspection, there is no way you can notice a problematic Seatpost, poor frame, or wear and tear.
We, therefore, recommend that you do a proper inspection at least before a ride. You can then make necessary adjustments before problems escalate.
However, having a professional inspect the bike at least each month is the most efficient approach.
Secure The Bolts
Bikes are held together by several bolts and nuts. If these bolts and nuts aren’t in good condition, your bikes can be easily damaged.
Tightening the bolts and nuts is critical to avoid wear and tear due to loose bike parts. Loose bolts can also lead to a safety hazard and cause poor performance.
While tightening the nuts and bolts, consult the owner’s manual for better practice.
Remember, overtightening can cause component failure and damage.
Cleaning and Lubrication
We recommend regularly scheduled maintenance (monthly, weekly, or more) based on the type of riding. If you normally ride your bike in muddy and wet conditions, or you ride fast and hard, clean the bike more often.
It’s also critical that you lubricate moving bike parts for better performance. Lubrication is known for protecting bikes from normal wear and tear. It also helps to prevent corrosion and rust.
However, be careful as over-lubricating can damage components and cause poor performance.
What is Good About Canyon Bikes?
Even though canyon bikes might face some challenges, they also stand out in ways you won’t find in other brands. For instance, the bikes are way cheaper than other reputable brands.
The bikes are custom-made for all sizes. It’s easier to identify the one perfect for you.
Canyon designs bikes in unisex, female, and male geometries to make them ride-friendly. You’ll also access a flexible financial option via Affirm.
Like other bike brands, canyon bikes are also prone to different problems.
For instance, you’re likely to encounter delayed deliveries, wear and tear, Seatpost challenges, frame-related problems, and poor customer support.
However, there are also some positives associated with the brand. Most models are cheaper compared to competitors. Apart from being custom-made for different sizes, they’re also ride-friendly.
To ensure the durability and good performance of your canyon bike, carry out proper maintenance. We recommend inspecting the bike regularly, securing bolts, cleaning, and lubricating moving parts.